The keys to the car are stored in a small electronic lockbox (we call it 'Fred'). It is kept either on the outside of the car or attached to a wall, fence or door nearby.
The borrower and car owner don't need to meet. Borrowers get a code to open Fred and get the key, and put it back at the end of their trip.
- Car owners (or car-sitters) can generate their own codes to open Fred the Lockbox at any time. Log in and go to Your Cars > Dashboard > Lockbox code.
- Car borrowers can generate a lockbox code from 15 minutes before their trip, until four hours after their trip has finished. Log in and go to My Trips > Step 4: Find key lockbox and generate code
- See the Lockbox instructions for detail on how to use the Lockbox.