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Will I need to pay a deposit or card pre-authorisation when I book a car?

You won't need to pay a deposit, but instead we will put a 10-day hold on your card. (That's a 'pre-authorisation' in bank-speak). 
 
We will place a $250 hold two times only
 
Each pre-auth lasts for 10 days. Any trips that you take during those two 10-day periods will be covered by the same pre-auth.
 
For example:
  • Two trips, spaced several weeks apart: You book a trip. We take a $250 pre-auth and return it 10 days later. Two weeks later, you book a second trip. Again, we take a $250 pre-auth and return it 10 days later. After this, you will not have a pre-auth for any future trips. 
  • Two trips in one week: You book a trip. We take a $250 pre-auth. Four days later, while the pre-auth is still in place, you book another trip. It is covered by the same pre-auth. The pre-auth is released 10 days after it was placed - the extra trip does not extend the duration. A month later, you book a third trip. We take a $250 pre-auth and return it 10 days later. After this, you will not have a pre-auth for any future trips.
 
The $250 is set aside (essentially frozen in your account) by your card provider, but your account will not be debited until the final payment for your trip is processed - usually overnight after your trip ends.
 
The pre-authorisation ensures that there will be funds on your card to pay for the booking, including any damage, fees, fines or tolls we get notice of after your booking ends. 

 

What if I make several bookings within the 10-day period? Do you take multiple pre-authorisations?

If you make another booking during the period when your credit card hold is still in place, we won't take another pre-authorisation. 

 

When will my deposit be returned / refunded?

See "When will my deposit be refunded?"

 

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