We never like to see Owners leave us, but we understand that circumstances can change and sharing your car may no longer be suitable.
Tell us what's up
If you’re thinking of leaving Car Next Door because you’re finding it difficult, disappointed in your earnings or just not sure that it’s for you, please let us know before you make your final decision.
We’d love to work with you to improve your experience and find ways to make sharing your car as enjoyable and beneficial as possible. We often find that some small changes can make a big difference to Owners’ earnings and overall experience, and there are many ways we can help make car sharing work for you.
Give at least 10 days' notice
If you do need to leave the platform, you just need to give us notice at least 10 business days before you intend to stop sharing your car by emailing firstname.lastname@example.org. The more notice you can give us the better, but 10 business days is our minimum requirement as set out in the Owner Supplement.
Once we receive your request to take your car offline, we’ll be in touch to discuss the next steps and book a date for us to uninstall our equipment.
Your car will remain live on the site and available for Borrowers up until the uninstall. If you don’t want your car to be booked during this time, please put a blockout in your calendar.
If you are selling your car
If you are selling or have sold your car or are in the process of transferring it to a new owner, you must remove all of the Car Next Door equipment. This includes the GPS system, lockbox, and toll tag. Contact us immediately on 02 8035 8000 for assistance.