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I’ve left something in the car, how can I retrieve it?

If you’re just finishing your trip and you’ve only just put the keys back in the lockbox, you can use the same lockbox code to reopen Fred, get the keys and retrieve your items from the car (lockbox codes last for four hours). Just lock the car and follow the same steps to return the keys to the lockbox when you're done.

If your trip has ended and you’ve only just realised you left something behind, contact the owner directly to arrange getting your things back. You can find the owner’s contact details in your booking confirmation email or in the members’ site under ‘Your trips’. If you have trouble contacting the owner, get in touch with us.

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