When you drop the car back - especially if you're returning early - you should end your booking.

To do this:

  • log in (the site will be in "trip flow")
  • go to 'Step 11 - End booking'

If you can't log in, then you can reply 'X' to the SMS that you received at the start of your booking.

Remember: if you complete a booking early, the remaining time is considered “cancelled time”. You will still be charged for this time, unless another member books the car. More detail

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  • After doing all the requirements to end the booking, I hit the key “end booking” and it says “unable to end booking”. What am i doing wrong?

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