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When will my $250 deposit be returned / pre-authorisation be released?

At the time you book (for your first two trips only), $250 is 'frozen' in your account. It will automatically be released 10 days after the date you booked.

(Note: for Commonwealth Bank customers the hold period is longer - see My $250 deposit / pre-authorisation should have been returned)

When you book your first or second trip with Car Next Door, we place a hold (pre-authorisation) on your credit card or debit card.  At the same time that we send instructions to your bank to hold the funds, there is a simultaneous electronic instruction for your bank to release it from their system back into your account after 10 days.

We do not receive the funds from your bank, and we cannot return them to you before the end of the 10-day period - once the pre-authorisation is placed, it is an automated process controlled entirely by your bank.

If it's already been 10 days and your pre-authorisation hasn't been released, please see My $250 deposit / pre-authorisation should have been returned.

 

 

 

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Comments

  • Avatar
    Emma Elliott

    Does the 10 days include weekends or only work days?

  • Avatar
    Kate Trumbull

    Hi Emma, it is 10 calendar days (not business days).

  • Avatar
    Angela White

    Hi, I wanted to make my first two bookings only a week apart (this sunday and next sunday) will there then be two pre-auth's placed on my credit card foe the overlapping days? I can only afford one at a time!

  • Avatar
    Angela White

    Oh its ok I just found where it states that you don't take another pre-auth on multiple bookings within the 10-day period. Sorry!

  • Avatar
    Javier Camargo lopez

    I have Been waiting since 25 days for my bond. I paid with commonwealth bank account, is necessary to call the bank for return the money.

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