At the time you book (for your first two trips only), $250 is 'frozen' in your account. It will automatically be released 10 days after the date you booked.
(Note: for Commonwealth Bank customers the hold period is longer - see My $250 deposit / pre-authorisation should have been returned)
When you book your first or second trip with Car Next Door, we place a hold (pre-authorisation) on your credit card or debit card. At the same time that we send instructions to your bank to hold the funds, there is a simultaneous electronic instruction for your bank to release it from their system back into your account after 10 days.
We do not receive the funds from your bank, and we cannot return them to you before the end of the 10-day period - once the pre-authorisation is placed, it is an automated process controlled entirely by your bank.
If it's already been 10 days and your pre-authorisation hasn't been released, please see My $250 deposit / pre-authorisation should have been returned.